• Today quality management
• Continual process improvement
• Zero defect

• Foster a team approach to defect problems and offer prevention.
• Emphasize appropriate training for all employees.
• Define each employee's responsibility for quality.
• Encourage employees to improve processes that appear unnecessary or cost-effective.
• Receptive and accountable to our customers and suppliers.
• Acknowledge employee's self-improvements and contributions to the company.
• Maintain a close liaison between Quality Control and Purchasing Department.
• Exchange expertise with suppliers.
• Use only selected, approved, preferred or certified suppliers.
• Receive raw materials and outside processed parts only when accompanied by appropriate 
  certifications and inspection documentation.
• Accept only conforming products and services from suppliers.
• Upgrade technologies and know-how for efficient work management.
• Implement statistical methods to reduce variation.
• Develop and achieve quality improvement goals or objectives.
• Review and enhance existing Quality Policy regularly.

Koh Yew Chuan Peter.
Managing Director.

Australian Office:

Exhaust Control Industries Pty. Ltd. Incorporated in Victoria. ABN 65 006 805 661
49 Grange Road, Cheltenham, Victoria 3192, Australia
Postal Address: P.O. Box 2612, Cheltenham, Victoria, 3192, Australia
Telephone: (613) 9584 4200 Fax: (613) 9583 9664
Email: eci@exhaustcontrol.com.au